Return & Refund Policy
At [INDORAX STORE ], we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Return Eligibility
To be eligible for a return, please ensure that:
The item is in its original packaging.
The item is unused, unwashed, and in the same condition that you received it.
All tags, manuals, and accessories are intact.
2. Return Timeframe
You have [X DAYS, e.g., 7 days] from the date of delivery to request a return. Requests made after this period will unfortunately not be accepted.
3. Non-Returnable Items
Certain types of items cannot be returned for hygiene and safety reasons, including:
Personal care items (beauty products, masks, etc.).
Innerwear or swimwear.
Custom-made or personalized products.
Items on "Final Sale."
4. Damaged or Defective Products
If you receive a damaged or wrong product, please contact us immediately at [indoraxstore@gmail.com] within [e.g., 48 hours] of delivery. Please include:
Your Order Number.
Clear photos or a small video of the damaged product and the outer packaging.
We will arrange a free replacement or a full refund for such cases.
5. Exchange Options
If you need to exchange an item for a different size or color, please reach out to us. Exchanges are subject to stock availability. If the item is not available, we will process a refund instead.
6. Refund Process & Timing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved Refunds: The amount will be credited back to your original payment method (Credit Card, UPI, etc.) within [REFUND PROCESSING TIME, e.g., 5-7 business days].
Cash on Delivery (COD): For COD orders, we will ask for your bank details or UPI ID to process the refund.
7. Return Shipping Costs
Defective/Wrong Items: We will cover the return shipping costs.
Personal Preference (Change of mind/Size issues): The customer may be responsible for paying the return shipping charges of [e.g., ₹100], or you may need to ship the product back to our warehouse.
8. How to Start a Return
To start a return, simply email us at [indoraxstore@gmail.com] with your order details. Our team will guide you through the process
