Shipping Policy
Thank you for shopping at [INDORAX STORE ]! We want to make sure your products reach you as quickly and safely as possible. Below are the details of our shipping process.
1. Order Processing Time
All orders are processed within [PROCESSING TIME, e.g., 1-2 business days]. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: [X-X BUSINESS DAYS] — [SHIPPING COST or Free on orders over ₹XXX]
Express Shipping (if available): [X-X BUSINESS DAYS] — [SHIPPING COST]
Note: Delivery timelines are estimates and may vary based on your location (Metro vs. Tier 2/3 cities).
3. Shipping Methods
We partner with reputed courier services like [mention names like BlueDart, Delhivery, etc., if known] to ensure your package is handled with care and delivered on time.
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email/SMS containing your tracking number(s). The tracking number will be active within 24 hours. You can track your package directly on our website or the courier partner's portal.
5. Delivery Issues & Delays
While we strive to meet our delivery timelines, occasional delays can happen due to weather, strikes, or remote locations.
If your package is significantly delayed, please contact us at [EMAIL ADDRESS].
In case of a "Marked Delivered" status but you haven't received the package, please notify us within [e.g., 48 hours].
6. Damages
[INDORAX] is not liable for any products damaged or lost during shipping. However, if you receive your order damaged, please contact the shipment carrier to file a claim or reach out to our support team with photos of the packaging and damaged items.
7. International Shipping
Currently, we [only ship within India / ship to select international locations].
(If international: "Please note that international orders may be subject to import duties and taxes once a shipment reaches your country. These charges are the responsibility of the customer.")
8. Contact Us
If you have any further questions about our shipping policy, feel free to reach out:
Email:indoraxstore@gmail.com
Phone: 9466314730
